Please be kindly reminded that you can monitor the status of your deposits on the Transaction History page in your Trader Area. If you click on the transaction, you can see the reason for rejection:
If you see the transaction status as Transaction failed by the payment system, but the funds were already charged from your account, it means, that the deposit failed on the payment system’s side.
Kindly note that when performing financial transfers, FBS works only as an intermediary, which means we can send/receive funds only after receiving confirmation from the payment system. Without such confirmation, we receive an automatic "rejected" message.
If the funds were deducted from your account, please provide us with the payment confirmation/payment slip. The payment confirmation should have the reference number of the transaction, payment account details, date, and the amount of the transaction stated. We will contact the payment processor to clarify the status of the transaction.
You can send us the confirmation via LiveChat or [email protected] email.
If the funds were not deducted, we suggest you try to deposit later or use another payment method listed on the Deposit page in your Personal Area.