I forgot my PIN-code. How can I restore it?
You can recover your PIN-code in your Personal area on the PIN-code recovery page (available after clicking on the green button near your name in the upper panel). You will need to fill in as many fields in the appearing form as possible, attach color copies of the documents that you used for account verification and click “Send request” button. Your request will be considered within 24 hours. In case your identity is confirmed, you will receive an e-mail with a recovery link. This link can be used only once. The page with your new PIN-code will be available for 24 hours only. We strongly recommend you to remember or save your new PIN-code in a secure place.
Changing and recovering personal data
- How can I change the e-mail address given at registration?
- How can I change my phone number?
- How can I change leverage?
- I forgot my PIN-code. How can I restore it?
- I lost my code word. How can I recover it?
- How can I recover my Personal area password?
- How can I change my name given at registration?
- How can I recover my trading password?
- How can I change my confirmation method?
- Where can I check the status of my request?
- How can I make a deposit and withdraw funds?
- I made a deposit to my account via a credit/debit card. How can I withdraw funds from my account now?
- How can I transfer funds between my accounts?
- Can I make a deposit in my national currency?
- How long does it take to process a deposit/withdrawal request?
Trading platform MetaTrader 4
- What can I do if there is an "Invalid account"error in the bottom right-hand corner of the program?
- What is the time zone of MetaTrader?
- “New order” button is inactive. What’s wrong?
- How to connect to the trading terminal?
- Why was my order closed, although I did not close it?
- Can I use Trailing Stop when trading at FBS?
- Where can I download MetaTrader 4?
- What can I do if I think that my order was closed incorrectly?
- Where can I get MetaTrader 4 user guide?
- How to change the language of my MetaTrader 4?
- How can I view the complete account history?
- There is an error message in the chart window saying “Waiting for update”. What can I do?
- What can I do to see both prices (Bid and Ask) on the chart?
- How to open / close an order (position)?
- The order was closed at Stop Loss level but there was no such price on the chart! What’s wrong?
- What price is shown on the chart in MetaTrader 4?
- What can I do if there is a "No connection" error in the bottom right-hand corner of the program?
- Order execution is slow. What can I do?
- How can I attract clients?
- How is Partner's commission paid?
- Can I register my partner account as an individual / a legal entity?
- How can I register a client in my Partner group?
- How much does FBS partner earn?
- How can I open a representative office of FBS in my city?
- I do not see my client on the list of me referrals in my Personal area. What is wrong?
- Where can I find statistics on my attracted clients?
- Can I pay Rebate to my clients?
- What tools for attracting clients are available for me?
- What advantages does FBS partnership program give?
- How can I withdraw my Partner's commission?
- How can I transfer funds to my clients' accounts?
- How will I know that the client was registered via my referral link?
- How can I become a FBS partner? Is there any fee for signing up?
- What is FBS partner program?
- Where can I get my referral link?
- I don't have a website. Can I become a FBS partner?
- Why was my Partner's commission not credited?